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Thursday, March 3, 2011

Telcos to give earthquake phone credit

Telcos to give earthquake phone credit

Last updated 05:00 04/03/2011
People with fixed landlines can expect a month without bills, with suppliers making various arrangements not to charge customers for calls made after last week's earthquake.

Vodafone external communication manager Michelle Baguley said the company would be "crediting all our Christchurch fixed-line customers with free calling from February 22 to March 31".

"Effectively, the free five weeks includes national and local calls to landlines and mobiles on all networks," she said.

Telecom is adjusting some bills. Senior media and communications consultant Anna Skerten said: "Telecom customers whose landline or broadband services have been affected by a network fault for more than 24 hours will receive a one-month credit".

Other suppliers, including Woosh, would credit customers with a month's calls if landline or broadband services had been affected as a result of the quake.

Although exact figures were not available for many networks, Vodafone estimated that call volumes on its network after the quake were 3.5 times higher than normal, with texting volumes 12 times higher.

Vodafone and Telecom are offering free Wi-Fi access, charging points and calls at mobile support centres around Christchurch.

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